CURRENT ROLES

Support Analyst

(£24,000 - £28,000 with perks and benefits) - Hull 

About Us

Based in the heart of Hull’s bustling Fruit Market, we have quickly established ourselves as an innovation partner for some huge multinationals, some disruptive startups and some innovative tech companies.

As a company, we promote a relaxed, open and positive environment with your input being encouraged and nurtured. As a team, we have worked hard, delivered interesting projects, won awards and had lots of fun. This is a fantastic opportunity to join a company at the forefront of digital, with a great culture, working on top projects, in a role with real progression.

The Role

As a Support Analyst at Sauce, you will look after multiple api driven web/mobile apps post release. Working alongside the Support Team to prioritise and fix bugs when reported by clients.

The environment is chill, but the work is fast-paced, so you will have to be able to manage your time and be self-motivated. The salary range will be between £24,000 and £28,000 with a number of perks and benefits that come with a modern digital company in a tech hub.

What we are looking for

The business prides itself on our ability to work with clients to deliver projects, so experience / confidence in meeting with / planning and developing projects as a team is necessary.

  • Providing technical support to external customers.
  • End-to-end ownership of customer reported issues and updating the assigned service requests on a daily basis. Also understanding the SLA of assigned projects/customers
  • Prioritising issues and diagnosing and troubleshooting customer issues and identifying proper solutions
  • Maintaining relationships with clients - conducting periodical meetings along with the Support Team. We are a heavily customer focused business so an ability to create & maintain good relationships is a must.
  • Helping the support team to feedback and improve on common support issues, documenting solutions and finding efficient solutions to recurring tasks
  • Some understanding of the basics of web development (HTML, CSS and JS)

Requirements;

  • At least 1 year experience in technical support environment

  • Excellent verbal and written communication skills

  • Team Player

  • Knowledge of databases and SQL scripts (Training can also be provided)

What next?

If you are interested simply send a covering letter and CV to jobs@wearesauce.io and if you would like further details then give us a call on (01482) 234021 or take a look at our website www.wearesauce.io , where there is more info about the vibe at Sauce.

Application deadline Friday 30th July 2021

Interviews week(s) beginning August 2021

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